Need help with EditMyPDF? This page explains where to send product questions, billing issues, privacy requests, legal notices, abuse reports, and business inquiries.
Main contact
For most questions, contact:
Use this address for:
- product support;
- billing questions;
- subscription issues;
- technical problems;
- legal notices;
- unlawful-content reports;
- abuse or fraud reports;
- account questions;
- business inquiries;
- API or partnership questions.
Privacy and data-protection contact
For privacy questions, personal-data requests, or data-protection concerns, contact:
You can also contact the Data Protection Officer at:
Company details
EditMyPDF is operated by:
DATASQUEEZE SASU, societe par actions simplifiee unipersonnelle 994 883 916 R.C.S. Paris 50 AVENUE DES CHAMPS ELYSEES 75008 PARIS, France
Before contacting support
To help us investigate faster, please include as much relevant context as possible:
- the email address connected to your account, if any;
- the approximate date and time of the issue;
- the feature you used, such as AI Edit, Manual Edit, OCR, Convert, Compress, Split, Merge, or Metadata Edit;
- the file type and approximate file size;
- the browser and device you used;
- a screenshot of the error message, if available;
- the run or job identifier, if available;
- whether the issue happened before or after payment;
- what you expected to happen;
- what actually happened.
Please do not send sensitive documents unless they are necessary for the support case. If the issue can be explained using a screenshot, error message, or non-sensitive sample file, use that first.
Billing and subscription help
For billing questions, contact contact@editmypdf.ai.
Helpful details include:
- the email used during checkout;
- the invoice or receipt reference, if available;
- the plan name;
- the approximate payment date;
- the last four digits of the payment card only if needed for identification;
- a description of the billing issue.
Do not send full payment card numbers or card security codes.
Account and deletion requests
If you have an account, some data-rights and account-deletion actions may be available in account settings. You can also contact us if you need help.
For account requests, include the email address connected to the account and a clear description of the action you want to request.
Report fraud, abuse, or unlawful use
If you believe EditMyPDF is being used to create fraudulent, deceptive, or unlawful documents, contact:
Please include:
- why you believe the activity is abusive or unlawful;
- relevant context, links, screenshots, or identifiers;
- your contact information for follow-up;
- any urgent safety or legal context.
Avoid sending unnecessary personal data. If you are reporting a sensitive matter, describe the issue clearly and provide only what is necessary.
Security questions
For security concerns, suspected account compromise, suspicious activity, or vulnerability-related questions, contact:
Include a clear summary, reproduction steps if relevant, affected URLs or features, timestamps, and any evidence that helps us understand the issue.
Business, partnership, and API inquiries
For business, API, partnership, or enterprise inquiries, contact:
Helpful details include:
- company name;
- expected use case;
- expected monthly volume;
- file types;
- preferred region;
- security or DPA requirements;
- timeline.
FAQ
What email should I use for support?
Use contact@editmypdf.ai for general support, billing, legal notices, abuse reports, security questions, and business inquiries.
What email should I use for privacy requests?
Use contact@editmypdf.ai or dpo@editmypdf.ai for data-protection and privacy matters.
Should I attach my PDF when asking for help?
Only attach sensitive documents if they are necessary. Prefer screenshots, error messages, run identifiers, or non-sensitive sample files when possible.
Where is the company based?
EditMyPDF is operated by DATASQUEEZE SASU in Paris, France.